1. Order Cancellations

• Orders may be cancelled within 24 hours of placement, provided the order has not been processed or shipped.
  
• Once an order has been processed or dispatched, cancellation requests will not be accepted.
  

2. Returns & Refunds

Due to the nature of personal care products:

• Opened or used products are not eligible for return or refund.
  
• Refunds will be considered only under the following conditions:
  
  • Incorrect product delivered
    
  • Product damaged during transit (must be reported within 48 hours of delivery with proper evidence)
    
  • Product found to be defective due to manufacturing issues
    

3. Refund Process

• All refund requests will be reviewed and approved at the discretion of PaMee Hair Oil.
  
• Once approved, refunds will be processed within 7–10 working days to the original payment method used during purchase.
  

4. Evidence Required

• Customers must provide clear photo or video evidence of the damaged, defective, or incorrect product to be eligible for a refund.
  
• Requests without sufficient evidence may be rejected.
  

5. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Damage caused due to incorrect storage or improper usage by the customer
  
• Delays caused by courier or logistics partners after dispatch
  
• Products that are opened, partially used, tampered with, or returned without original packaging
  
• Minor variations in color, fragrance, or texture that do not affect product performance